Critical website error
Hello,
I get a message of: Critical import on the webiste when installing any of the demo prebuilt websites.
I want to install photography 3 prebuilt website with import media and import revolution slider.
I tried to delete all plugins and just leave the ones needed and is not working, also I tried muffin builder and elementor. Non of them are working.
It says I will recieve an email but I don't get any email.
Can you please have a look?
Thanks,
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Hi, Please find attached the information here:
WordPress Version: 5.8.1
Current WordPress Theme: Betheme version 25.0.4
Theme Author: Muffin group - https://muffingroup.com/
Theme URI: https://themes.muffingroup.com/betheme/
PHP Version: 7.4.23
MySQL Version: 5.6.41-84.1
Apache Version: This information is not available.
Active Plugins:
You have a low max input time and max input vars values set on your server.
Please, contact your hosting provider, and ask to increase them:
Moreover, please, leave only Revolution Slider and Contact Form 7 active for the demo import (and Elementor if you want to import the Elementor's version).
Thanks
Hello Phil,
Thank you for all your help, Website hosting (hostgator) has updated the max input vars values.
Only Revolution slider active and contact form and still getting the critical error with both, the muffin builder and the elementor.
Attaching PHP info again:
WordPress Version: 5.8.1
Current WordPress Theme: Betheme version 25.0.4
Theme Author: Muffin group - https://muffingroup.com/
Theme URI: https://themes.muffingroup.com/betheme/
PHP Version: 7.4.23
MySQL Version: 5.6.41-84.1
Apache Version: This information is not available.
Active Plugins:
I can see that your hosting provider changed only a Local value, but the Master is the one that should be increased.
Please, contact them again, and ask to increase them because your website cannot work properly.
You can also try to import your website in parts. Choose the Selected data only, import content, and without resetting the database, import the theme options and revolution slider demo.
Thanks
Hello, it is fixed now! Thank you so much!
Hi Sinafull, may I ask you how you solve the problem? Because my website it is not working properly and in Hostgator they only can increase de LOCAL max input vars, not the master value