Add to Cart not Working
I recently added Woocommerce to my client's site to allow them to take invoice payments on their. The Add to Cart button isn't working. I used the Health Check & Troubleshooting plug-in to disable all plug-ins except the WooCommerce suite and the problem persisted. I then switched to a different theme and the problem was resolved. Since I use a Child theme, I thought maybe a custimization I had added was causing the problem. so I switched to the parent BeTheme and the problem returned. I've exhausted all my Google powers trying to figure out what the issue is.
Comments
Hello,
Do you use any additional plugins for WooCommerce?
If yes, please, turn them off, leaving only basic WooCommerce enabled, and check if the issue persists.
Please also attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us the link.
Thanks
I did disable all plug-ins and tested.
https://originsbirth.com/shop/
Sorry, but I could not access your website because my area was blocked.
I am connecting from Poland.
Thanks
I've removed Poland from the block. You should be able to access now.
Please, go to WooCommerce -> Settings -> Products, and check if you have Enable AJAX add to cart buttons on archives checked.
If it is not selected, please, check it.
We will take a closer look at it and fix it to work even with this option disabled.
Thanks
Hi
i speak with and the same discussion, i have the same issue
When you disable that
add to cart notworking on the product page
thanks
Hi @Store4One,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us the link.
Thanks
HI
you can test everything here
Ajax is disabled now
http://www.store4one.net/boutique/
Thanks
You misunderstood this solution. The AJAX option should be enabled.
Thanks
ok i enable now - you can test
When i enabled .....
On the archive its NOT ok - you need to refresh to see the cart not empty
on the product page its OK
everytime it need to refresh - F5 .. to see the cart not empty
Ajax not working good since the last update
That made my Add to Cart button active, but it doesn't add anything to the cart. The cart opens up to the right and tells me it's empty.
Ok, now I know what you are referring to.
I have reported this issue to the dev team.
The fix for it will be available in the upcoming update.
Thanks
OK thanks
You it's quite urgent because some sites no longer work and adding to the cart is impossible (example on a site that has a booking system)
Since someone else hijacked my initial question with what appears to be a similar but maybe not the same issue, I can't tell if the answer above is directed to my issue or theirs. Is the Add to Cart not adding anything to the cart fix what's coming in the next update? If so, when can we expect that since I have a client who wants this working ASAP? If that's not the response to my issue, what is? Thanks!
Hello @BinkleyVS,
I was talking about the problem with the cart that was not updating after adding products to it before page refresh.
With the AJAX-enabled, the cart is still not updating?
Can you resend me a link to your website, please? Now your first link shows me a 404 error page.
Best regards
Sorry, changed my page since it wasn't really a shop. It's now here:
https://originsbirth.com/payments/
So, the Add To Cart button is now active, but it doesn't add the item to the cart.
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
@BinkleyVS,
I can see that you do not have the newest version of Betheme.
Please, update it, and check if the problem persists.
If the update will not help, please, disable the AJAX option, and recheck it.
Thanks
BeTheme has been updated. When Ajax is enabled, the button works but nothing is added to the cart. If Ajax is disabled, the button doesn't work at all.
Hello
Can you see this website
you are updated the theme but the problem persist on a website with BOOKING options
Thanks
https://www.ophylor.com/produit/atelier-cosmetique-diy-edition-limitee/
It seems to be an incompatibility between the plugin you are using for these payments and our theme.
Unfortunately, at the moment we cannot do anything about it, but we will take a closer look at this issue.
Please, disable the AJAX option from the WooCommerce settings, and check if it works then.
Thanks
is already enabled
nothing is added on the cart
OK its working when i disable
So, I'm not clear. Does WooCommerce not work with BeTheme? Or is it Name Your Price for WooCommerce that doesn't work? Or is it the Authroize.net integration that doesn't work?
I think you are in the wrong section, we are talking here about the add to cart function which is not automatically displayed in the page .. you have to reload the page
For me Its OK when i disable Ajax add to cart button
Basic WooCommerce does work with our theme but Name Your Price, unfortunately, is the one that is not working properly. We need to do a deeper investigation on it.
Best regards