Logo and favicon display
Good morning,
I face a weird issue - the logo and the favicon have stopped working and I am unable to add a new file - the theme does not recognise the image. I attach what I can see when uploading the favicon.
The website url is: https://steffcosmetics.com/
Kind regards
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you are using a child theme, switch to parent, and recheck it.
Thanks
Hi,
Unfortunately neither solution works. The action has additionally invalidated the purchase code - how can I add it back? The website does not recognise simply inserting the old code.
Kind regards
Hello,
You can add the purchase code in Betheme -> Dashboard. If you see a message that your license key is already claimed, please, use our API tool: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There you will find instructions on how to use it and a link.
When you register it successfully, please send us WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks