Can't Update To Latest Version
Currently on 25.1.2 and trying to update to 25.1.6.1
When updating through the dashboard it doesn't seem to work, I contacted the hosting provider to see if the issue was on their end but it's not, they said to contact the theme developer.
Trying to update kicks out the following error:
An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
The site itself isn't working very well and we can't optimize anything until we're working on the latest version.
Please help us implement the update.
Comments
Hello,
Please, check the following link:
https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/
There you will find an explanation on how to resolve this error.
Thanks
Hello, I followed that thread and tried those things, when I contacted the hosting provider they said that the issue is not on the server side.
Is there a different version of the update I can download from somewhere to ensure it's the correct format?
I have 20GB's of disk space available on the server so I don't think that's it, and I turned off all plugins before trying to update it and still received the error, so it must be the file or destination that's the problem.
Please let me know where I can download the most recent zip file. I'll try uploading via FTP.
You can download the package from ThemeForest.
Please, check the following link:
https://support.muffingroup.com/documentation/installation-updates/#download-theme
Thanks