Unable To Update Theme and WordPress
Hi
I am unable to update my website's theme and WordPress files. It's showing error message, "Sorry, you are not allowed to access this page." My website is - https://www.runaya.com
Hi
I am unable to update my website's theme and WordPress files. It's showing error message, "Sorry, you are not allowed to access this page." My website is - https://www.runaya.com
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hi Phil,
As per your instructions, I have tried both options but it's still showing the same error message, "Sorry, you are not allowed to access this page."
Is there any other way to update my theme and WordPress files
I have activated all the plugins again because my website is live.
Thanks
Atul C
You can try to update the theme and WP via FTP.
https://support.muffingroup.com/documentation/installation-updates/#installation-methods
https://www.greengeeks.com/tutorials/how-to-use-ftp-to-manually-update-wordpress/
Before doing it I suggest doing a backup of your website with the Duplicator plugin.
Thanks
Hi Phil,
I have updated the latest version of the WordPress manually. And also uploaded the theme files (Main theme folder & child folder). I have selected 'Child Theme' as a active theme. But as I checked my mobile version is not looking fine that why I have switched back to my Main theme.
One important thing that I noticed this error message -
Broken Themes - The following themes are installed but incomplete.
Name Description
__MACOSX Stylesheet is missing. - Delete
Please let me know about this
You got this error because you are trying to install the wrong package. The theme file you supposed to install is betheme.zip
For more details about this issue, please visit https://support.muffingroup.com/faq/the-theme-is-missing-the-style-css-stylesheet/
Hi Albert,
Yesterday I have downloaded All files & documentation, and unzipped the folder and uploaded betheme.zip & betheme-child.zip files only through Cpanel. But still it was showing the same error.
As per your instructions, today I have removed those theme files and uploaded again betheme.zip & betheme-child.zip through WordPress dashboard. But still it's showing the same error when I am uploading betheme-child.zip
Now It's only betheme.zip then why it's showing this error
Please send me an access to your WP dashboard through the contact form located on the right hand side at https://themeforest.net/user/muffingroup#contact and I will record the video for you to show you that all works exactly the way it supposed to.