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Content Disappeared after Theme update

mcdouwesmcdouwes
in BeBuilder

Posting this again since I think I posted on the wrong category.

All content of a certain post type in my website suddenly won't display after an update. My current BeTheme version is 25.

I've done some troubleshooting myself and came up with the following to help figure out the problem.

  • The said custom post type was the only post type not enabled in Roles Manager to use the page builder. This probably caused its content to not be converted to the new database structure.
  • The content does not show both on frontend and backend. Maybe because of the following:
  • I've noticed that all the content of the said post type are saved on the postmeta table under the mfn-page-items meta_key, and its value is encrypted.
  • New/correctly displaying content is saved in the post_content field of the posts table.
  • How do I convert this content into the new database format? It is encrypted so I can't just copy paste the value between the tables.
  • Extra info: If I revert back to v23 of the theme the content is displayed, however the backend is still empty. Probably because WPBakery is not compatible with the content anymore.


Comments

  • PhilPhil

    Hi,

    What post type was that? It was one of an already existing one, or did you create any?

    Did you build the content with the Muffin Builder or the WPBakery?

    The content created with Muffin builder is located in mfn-page-items meta_key, and the one from WPBakery is in post_content, so it is impossible that it changed between updates, especially since we did not modify anything in saving between versions 23 and 25.


    Best regards

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  • mcdouwesmcdouwes

    Thank you, I thought that those were the same! I am not sure where the content was made because I was only asked to fix this issue, but if you say that mfn-page-items is for the Muffin Builder then I guess that's where it was created. The post type was created by the CPT UI plugin. My issue now though is how I would display the Muffin builder in the backend, because I'm only seeing the default WP editor. Please see screenshot. I've already followed this link https://support.muffingroup.com/faq/muffin-builder-is-not-showing-up though for point 2. I don't have any Page Options metabox displayed.

    I also have to solve the issue of the content not displaying on the frontend, but I guess that will get solved once I enable Muffin Builder on the post type.

    no_content.png

    P.S Saw a workaround here but not sure if this is what you recommend: https://forum.muffingroup.com/betheme/discussion/40479/enable-muffin-builder-for-a-custom-post-type

  • PhilPhil

    Please, go to Betheme -> Theme options -> Global -> Advanced, and see if you have Muffin Builder visibility set to Everyone.

    However, we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code.

    Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:

    https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

    If enabling the Builder in theme options will not help, I suggest contacting the plugin author if they are able to help.


    Thanks

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