changes not saving
Hi, I'm trying to hide a section on my page. Once I hide it, then update the page, it doesn't save or reflect the change. I've tried updating my plugins and checking on different devices with the same issue. Please see screenshots.
Comments
fixed! It was a php issue.
Hello,
That is great you solved it.
If I can help you with anything else, please, let me know.
Thanks
Hello.
I have the same issue, when I edit one page/ article and I save, it saves on the loop, without refreshing the web pages with the changes that I worked. It was on Muffin, today I updated to version 26 and it changed the name to Be editor, but I still cannot save.
Also, I checked: server space, PHP settings, I disabled one by one different plugins. I updated every thing: WP, template, modules...
Nothing works. I attach what happens when I save, it stays like this without saving and without refreshing the page. Also, it enters on an auto-save after some minutes of editing, but without exiting the saving and refreshing the page with the changes.
Hello @startwebrom,
Please share with us your PHPINFO file.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Moreover, please, check the browser console if you do not see any errors there.
Thanks
https://www.startweb.io/phpinfo.php
I checked the save button using Inspect, I get this as cause for not saving:
Failed to load resource: the server responded with a status of 500 https://startweb.io/wp/wp-admin/admin-ajax.php
My hosting found an issue and maybe is the template, can you fix it?
"We have double-checked the account and located the following errors in the /home/starvgzp/public_html/wp/wp-admin/error_log file that may be related to the issue:
[22-Feb-2022 19:00:08 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/starvgzp/public_html/wp/wp-content/themes/betheme/functions/builder/class-mfn-builder-ajax.php on line 792
[22-Feb-2022 19:00:08 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 1645556440 bytes) in /home/starvgzp/public_html/wp/wp-content/themes/betheme/functions/builder/class-mfn-builder-ajax.php on line 806
Please try changing the theme to a default one temporarily and check whether you are able to proceed with the changes after that."
Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Sorry but you have sent the dashboard access only, but we need FTP as well.
Can you send it, please?
Thanks
The FTP you have sent directs to the empty catalog.
Are you sure that you have sent the correct FTP credentials? It is necessary for us to investigate this issue properly.
Thanks
I sent 2 messages with the credentials for FTP
Did you attach a link to this forum discussion with these messages?
If not, please, send your message again, but remember to attach a link because without it we do not know what these credentials are for.
Thanks
Yes, of course, I did attached this link
Unfortunately, I did not receive anything from the person who manage the mailbox.
Can you share these credentials here, please?
I will remove them as soon as possible.
Thanks
I cannot write here the credentials, I just sent the third message using the form, it also contains the credentials, wp admin and FTP
Sorry, but the FTP you have sent is not complete.
You only attached the username and password but did not attach the server address.
Can you send it here or through the contact form, please?
Thanks