Mobile Menu Not Working

Mark666H · March 2022

Since yesterdays update, the mobile menu is not opening / closing the drop downs and the + sign has dissapeared too.

If a drop down does open, another cannot then be selected.

I've had clients message me reporting this on various browsers / devices.

Live site is: https://just4rabbits.uk/

Thank you.

Phil · March 2022

Hi,

1) Can you please tell me how to reproduce this issue?

I have checked that, and I was able to open a couple of submenus.

2) Please turn off all of the plugins, refresh your cache, and check if the plus sign appears.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

Mark666H · March 2022

Hi Phil,

I think the real issue is the + sign as users don't know where to select without it. I f they open the menu and click on a menu heading, the menu simply closes.

Have been through the plugins as suggested.

No parent theme.

Have tried with Iphone and android.

Thanks.

Phil · March 2022

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

As a temporary workaround put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS:

.mobile-header-mini #Top_bar #menu ul li.submenu .menu-toggle:after{
   content: "+";
 display: block;
}
.mobile-header-mini #Top_bar #menu ul li.submenu.hover .menu-toggle:after{
   content: "—";
 display: block;
}

Thanks

Mark666H · March 2022

Sent, thank you.

And workaround works.

Phil · March 2022

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials

Thanks

Mark666H · March 2022

Nothing in spam folder, only items I have today are notifications from here.

All details resent.

Phil · March 2022

You had Header Builder active but did not have anything created with it, and it was causing this issue.

I have deactivated it and removed the CSS code I sent you, and it is working correctly now.

Thanks

Mark666H · April 2022

Very odd, never used head builder, or know where it is!

Thank you as ever Phil for your super fast response!

Mobile Menu Not Working

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