Update problem
Hi I have a problem with my theme. I have my host in hostgator, but always when the theme is updated a critical error happen in the website. They have to uninstall the theme and I have to upload it manually and it works until it is updated again. What can I do?
Comments
the website is: promueve.mx
sorry: promueble.mx
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Hi Phil! thx for answering me, here it is: http://promueble.mx/phpinfo.php
Hello,
Your "max input vars" value is too low, its set to 1000 and should me minimum 5000.
Please, contact your hosting provider and ask him, about increasing it to min. 5000
thanks
Thank you Pablo, they told me that they can not change the "master value", so I am afraid I have to change my hosting server. If I change that the theme is going to work fine?
I have been checking and BeTheme usually to work fine with Hostgator. However they give max_input_vars in 1000 as a Master Value. Also I have checked other websites that I have working fine with Betheme and other severs and also has the Master value setting in 1000. Could it be other problem?
Maybe you should aware your customers that you are not compatible with such a big server as hostgator
Here is the system status in the WP panel
If they are not able to change your master value to 5000, then only way to solve the problem is to change the hosting provider.
Even if your local value is set to 5000, then it will be limted to master (it will never cross the master value)
Also, even if the update will pass, that small value can make problem with saving page, the created content can be cut and not saved, because of really small input vars value.
It is not only the BeTheme requirement, almost every bigger wp theme is requiring that value to be like ours.
thanks
Oks, which hosting do you recommend?
I'm not able to tell you that, because each country has his best hosting providers, I do not know any international services.
But, any hosting provider which will pass these server values are good :)
thanks