Need to update my BeThemes licence from temporary Siteground domain to live domain
Hi, I developed a website for a client on Siteground under a temporary URL because they had a basic site running at the time elsewhere. When I've switched the domain over from the temporary Siteground domain to the actual domain, the updates for BeThemes fail, citing "Update failed: The package could not be installed.".
This is likely because the Licence is registered against the temporary domain (as per the registered licence view on BeThemes Licences). The temporary domain no longer exists, just the actual, so I need to update this. It's not clear how I can do it.
Can you advise please?
Thanks in advance,
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Perfect - thanks! ?️