The package could not be unziped.
Just tried to download a prebuilt website for newly purchased Betheme. When trying to install it, the only result I get is "The package could not be unziped".
I have checked that the system status is all green.
- MySQL Version 5.5.5
- PHP Version V 7.4.29
- PHP Memory Limit V 384 MB
- PHP Time Limit V 300
- PHP Max Input Vars V 5000
- WP Max Upload Size 384 MB
- cURL V
- DOMDocument V
- .htaccess File Access V
Please help, or I will have to do a refund.
Regards
Matt
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
PHP 7.4.29 - phpinfo() (riktning.org) here is a link for the whole thing
Please, try to install the Betheme via FTP.
https://support.muffingroup.com/documentation/installation-updates/#installation-methods
If this will not work either, please, contact your hosting provider to look at the server logs and check if the problem is not related to your server.
Thanks
Hello, the betheme is already installed via FTP, the problem arises when I try to activate a pre-built website. I have contacted them already to see if the problem can be resolved but they seem to believe the problem is from your side as the server provides all the requirements.
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks