Builder doesn't work with several errors in console
Hello,
I would like to edit the shop page, and I cannot edit any element or add others. I could only remove them but that's not ok.
Could you please help me?
Thank you,
Sebastian.
Hello,
I would like to edit the shop page, and I cannot edit any element or add others. I could only remove them but that's not ok.
Could you please help me?
Thank you,
Sebastian.
Comments
Hey,
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Are there any extra steps to reproduce this issue?
For example, I have opened the template and added text to the Column Text element, which is working correctly.
Also, I do not see any console errors.
Does it happen in other browsers too?
Best regards
Hello,
I simply open the BeTheme builder from a page, after the builder has been loaded, it shows me the row/columns but when I press edit or add new it doesn't work and I get for each click an error in console. The only thing that is working is to delete the elements / columns etc.
I am using Opera browser. I will try on another browser to see if it happens too but I would like to know if it can be fixed on Opera.
Thank you.
I have tried on Google Chrome too and it doesn't work. If you want a better approach of the steps, I can record a short clip to see what is happening. Can I upload it right here or I have to upload somewhere else and give you a link?
It would be great if you can record a clip.
Please upload it to some video hosting and send a link to it.
Thanks
Hello,
I am back with a recorded clip. It's unlisted on youtube only through this link: https://youtu.be/vs0jtU6uSio
You will see in the 1 step before reloading the page that if I want to add an element it's crashing instantly and after I reload the page I'm trying to edit the actual elements and I receive errors in console for anything but deleting the element (which is the only thing working)
Thank you.
You are entering the shop page edit through the wrong place.
Go to Templates -> Shop archive, and edit the shop template there.
Thanks
Hello,
Thank you for answer, this is right. Now is working. I didn't knew that I have to reach the builder only from templates.
Regards,
Sebastian.
The other pages work as you showed in the video, but when you have a shop page that uses the template, then it needs to be entered through the templates.
Best regards