Support Center Visit Demo License manager Buy @ envato

Builder doesn't work with several errors in console

ebigmarketingebigmarketing
in BeBuilder

Hello,

I would like to edit the shop page, and I cannot edit any element or add others. I could only remove them but that's not ok.

Untitled.png

Could you please help me?

Thank you,

Sebastian.

Comments

  • PhilPhil

    Hey,

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Are there any extra steps to reproduce this issue?

    For example, I have opened the template and added text to the Column Text element, which is working correctly.

    image.png
    image.png

    Also, I do not see any console errors.

    Does it happen in other browsers too?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ebigmarketingebigmarketing

    Hello,

    I simply open the BeTheme builder from a page, after the builder has been loaded, it shows me the row/columns but when I press edit or add new it doesn't work and I get for each click an error in console. The only thing that is working is to delete the elements / columns etc.

    I am using Opera browser. I will try on another browser to see if it happens too but I would like to know if it can be fixed on Opera.

    Thank you.

  • ebigmarketingebigmarketing

    I have tried on Google Chrome too and it doesn't work. If you want a better approach of the steps, I can record a short clip to see what is happening. Can I upload it right here or I have to upload somewhere else and give you a link?

  • PhilPhil

    It would be great if you can record a clip.

    Please upload it to some video hosting and send a link to it.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ebigmarketingebigmarketing

    Hello,

    I am back with a recorded clip. It's unlisted on youtube only through this link: https://youtu.be/vs0jtU6uSio

    You will see in the 1 step before reloading the page that if I want to add an element it's crashing instantly and after I reload the page I'm trying to edit the actual elements and I receive errors in console for anything but deleting the element (which is the only thing working)

    Thank you.

  • PhilPhil

    You are entering the shop page edit through the wrong place.

    Go to Templates -> Shop archive, and edit the shop template there.

    image.png

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ebigmarketingebigmarketing

    Hello,

    Thank you for answer, this is right. Now is working. I didn't knew that I have to reach the builder only from templates.

    Regards,

    Sebastian.

  • PhilPhil

    The other pages work as you showed in the video, but when you have a shop page that uses the template, then it needs to be entered through the templates.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.