Content Editor not showing BeBuilder Live
I am having an issue with this website not showing the content editor when using BeBuilder Live. If I try to edit the page on the backend, it doesn't even load.
Betheme, Wordpress, and plugins are up to date. I performed tests to see if the plugins were causing the issue and that was not the case.
Any idea on how to resolve?
Comments
Hello,
1) Is there any error message from the browser's console?
2) Please disable all of the plugins, clear the cache of the browser and check, if the issue still exists.
thanks
1) There is no error message.
2) As I said, I already disabled all the plugins and cleared the cache of my browser.
The .gif attachment I included in my initial message shows exactly what is happening.
Well, that .gif does not show anything, its just a screenshot of the website.
Can you create a video or something like that?
Thanks
Please be respectful. Thanks for letting me know that the gif is not displaying for you properly. It's working fine on my end.
Yes, I can provide a video.
Even after downloading that gif it still does not display for me, I tested it on different device, still the same.
Please send us the video or screenshots describing that problem.
thanks
Apologies for the delay.
https://www.loom.com/share/46197f88bbdd46e88d61e6dfcd46366f
Hi,
Thanks for the video. Do you have the newest version of the Betheme? If not, please, update it, and check if the problem persists.
If this will not help please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
I have fixed your problem.
Please, check this out.
Thanks
Hi Phil,
Thanks for looking into it. What were you able to do to resolve the issue?
I opened the BeBuilder blocks, updated the page, and then the live builder started to work again.
Best regards