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Safari Issues

ama123456ama123456
in BeBuilder

Hello ,

We are facing 2 issues with the BETHEME on Safari browser :

1. Background mute videos do not work or play on Safari at all even when we click on play button, while they are working properly on

extratext.png

other browsers: edge, chrome and Firefox .

2. We see extra text (from theme text) appears under text element placeholder that we did not place in this item (please check attached image the extra text is under founder title) .

We appreciate your quick feedback at the earliest time possible

Thank you,

Amani

Comments

  • PhilPhil

    Hi,

    Sorry, but your website has coming soon enabled, and I could not properly check that.

    Can you disable it for a while, please?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ama123456ama123456
    edited August 2022

    Hello ,

    in the coming soon page , please login with the following user account to view the website

    there is a mute video background(greyscale banner) in the home page and another one in the branches page both do not work on safari browser even wen you click play button. , the other problem is the extra text that we did not place in this area (founder section in the bottom of the home page)

    thank you

    Amani

  • PhilPhil

    Please, do not create duplicate discussions.

    1) I have checked the video on Safari, and it is working correctly.

    2) I also checked the section with the founder and did not see that extra text.

    image.png
    image.png

    Are there any steps to reproduce these issues?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ama123456ama123456

    Hello ,

    As for the second point (extra text in founder section) , yes it was resolved after submitting the ticket,

    but still we are facing video problems on Safari browser only , and they are as follows :

    1. Videos do not work or play at all when they are created as background videos .
    2. Videos do work only when they are created as a video element , however they don't "auto play" unless we click the auto play button , we need to get them to "auto play" without clicking the play icon, we have uploaded both .mp4 and .ogv files, and the parameter value is set to : "Auto play Loop Muted" .

    in the home page , please scroll down to the greyscale videos, the first one is video element which needs a click to play, the second one is a background video which doesn't work at all . also there is a video element at the top left of home page(second section) that doesn't auto play on safari .

    i am attaching the OS specs image


    macOS-Monterey.jpg


    Thank you

  • PhilPhil

    Do you have any browser extensions installed? If yes, please disable them all, and check if the problem persists. You can also check another device.

    I have checked it with two other Macs on Safari, and the background video autoplay works correctly.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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