Memory problem
Hello it seams that i have a problem with the theme.
when i try to edit a product or safe a new product i get Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4096 bytes) in /home/petwayshop/public_html/wp-includes/wp-db.php on line 2135
There has been a critical error on this website. Please check your site admin email inbox for instructions.
the site is www.petway.com.cy i changed the theme to the default one and everything is working fine.
I am using the latest version.
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover if you use a child theme, switch to parent, and recheck it.
Thanks
i did except woocommerce. The problem still exists.
I also changed to the default woocommece theme and there it works.
In addition custom sidebars are not showing on my selected pages.
for example i made a custom sidebar called dog and i want to show it on the left of page dog but its not showing.
Can you please advice ?
1) Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
2) Please, check this video tutorial below, it will show you how to properly handle sidebars
If sidebars will still not work, we'll take further investigation.
Thanks
http://petway.com.cy/phpinfo.php
As for the sidebar i was able to fix
Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
done
Sorry, but these credentials you sent are not working.
Can you resend them? But please double-check if they works.
thanks
i send again sorry for the typo
Hello,
It looks like your website is infected, I'm pretty sure it's some kind of malware because the content of these files is encrypted.
You should clean it or ask your hosting provider for help in this case.
Thanks
As i told you this is not the case because my hosting company cjheck it and in addition when i change the theme to twenty-twenty two i don['t get the error and everything is working fine.
So there is something wrong with the theme. In addition to this problem i also see some other problems the sitebars are not loading correctly.
Have in mind that tomorrow morning we need to take this site ALIVE so this needs to be fixed today. ASAP
You are the first person with this kind of problem, we tested the theme on several hostings and none of them displayed that issue.
Also, we checked your files of BeTheme, debugged the most important related with Woo and CPTs and it looks like there is nothing wrong with them, also the error is pointing to the wp-includes directory, but BeTheme is stored in the wp-content directory so the files of Be are not issued.
If you won't take the malwares out of your pages, it the matter of weeks when the page will not display any of the content, but only ads redirecting to scam pages, so please, get rid of the infected files and if the issue will still appear, we'll take further investigation. (or tell us, why these files must be there, maybe its some configuration from the hosting company, we do not know but surely they are not official wordpress files)
thanks
Hi There, we are facing the same issue on multiple sites and we would be very happy to get a fast response.....
Hi how are you? I have the same issue here! I desactivated betheme template and activate other theme and now it is working! It is worth mentioning that i just installed the theme. So the installation is new and there is not malware. I hope you can help us. https://ahoraposs.com/
when I try to activate the theme this errors show up.
dp: I almost sure that could be the new update of wordpress.
Hello @Pippi-1981, @nangelopulo,
It looks like the problem is with the latest WP version (6.1) and older BeTheme version.
To fix that, you have to get into the FTP, remove old directory of BeTheme and upload the latest one from the themeforest, after that you will get your wp-admin work correctly.
thanks