Our Team Block
Hi
This issue is quite important as why have a website if no one can email you?
I also tried just plain html using <a href="mailto:[email protected]">email</a>
and it doesn't work either.
There is one link that does work on the home page for the email, however when I click it
it goes to my gmail but doesn't add in the email address I provided in the link.
I have added the Our Team block to this page:
For each column, I tried the following to add a valid email address to the email address textbox.
When it is clicked, nothing happens. What is wrong?
Comments
Hi,
Do you have any mail manager installed on your device?
Windows 10 has a default app for mails, and after clicking on the mail icon this app is opened, and you can write to that email address immediately.
Best regards
HI
I don't have any mail manager installed. I'm just using gmail, which is what most other people clicking on this link will have.
So why isn't this working?
Just so you know. my friend has the BeTheme installed on his site. We checked the email links on his site and he is experiencing the same problem.
On this page of my site: https://cheahomeschool.org/related-links/
I added a new column with 4 boxes below our team block to show you that the mailto links are also not working.
Since the email boxes don't work, I thought I would prove to you there is a bigger problem here. I added in mailto href links below the Our Team block. Below is my sample code for each column - with different email addresses of course.
<div align="center">
<p class="big"><a style="color: #444444;" href="mailto:[email protected]">[email protected]</a></p>
</div>
When I click these mailto href links, I go to a new page, depending on the email link I clicked:
https://cheahomeschool.org/related-links/[email protected]
The email field has <a> tag with the "mailto" property. It opens the mail client on your device, so if you do not have any, it will not open anything.
Please, check the following link where you can read more about the "mailto".
https://www.rapidtables.com/web/html/mailto.html
Thanks
HI
I have 20 years of experience in web development. so I do understand and know how to link and been doing so for quite some time.
If you look at the code I pasted in, you will see that that is what I have done.
<div align="center">
<p class="big"><a style="color: #444444;" href="mailto:[email protected]">[email protected]</a></p>
</div>
This is not the problem, there is something else going on.
If you are not able to resolve this, can I move this support ticket higher up?
Either I am not explaining the problem properly, or you don't believe me.
It is imperative that I get this working.
I don't get paid until this issue gets resolved.
The link for this email address does not work because it is not preceded by "mailto:".
So it works like a regular link and tries to go to the page with such an address that does not exist.
The rest of the links work correctly, and they open the email client, with this email address placed in the addressee field.
Chrome, Firefox, or any other browser are not email clients, so it will not open the browser with an email service to send the email. As you can see on the following link, the mailto protocol opens a client's email system.
https://learn.microsoft.com/en-us/previous-versions/aa767737(v=vs.85)
I have checked all links, only this one does not work because of the reason I described to you earlier in this message:
Best regards