Import template is not working also the bebuilder is very slow
hi there,
After the update my template import and bebuilder is very slow. Can you please help me
See gif video: http://recordit.co/ZCzzl2KnKb
hi there,
After the update my template import and bebuilder is very slow. Can you please help me
See gif video: http://recordit.co/ZCzzl2KnKb
Comments
Hi,
What version of Betheme do you have?
Did you check that on another browser, and in incognito mode?
Did you try using the BeBuilder?
Best regards
Hi,
>What version of Betheme do you have?
-I have the following version: 26.5.1.2
>IDid you check that on another browser, and in incognito mode?
- have checked it with safari. firefox and chrome. see gif: http://recordit.co/kBsyf4BCcC
>Did you try using the BeBuilder?
-yes, I am using the bebuilder
1) Please turn off all of the plugins, refresh your cache, and check if the problem persists.
2) On your GIFs, you are using the BeBuilder Blocks. Did you try the BeBuilder (live version)?
Thanks
Hi.
1) I have turned of all the plugins that I had to install from your theme and also refreshed the cache. The problem still occurs. Also it freezes somethimes. http://recordit.co/HHwZzSYgnf
2) When I use be builder live version the import is not showing.
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
1) I have checked your website, but you have no page templates.
You have one Header template and two Global wraps, and all of them are empty inside.
I suggest checking our video tutorials:
https://support.muffingroup.com/video-tutorials/
There you can find for example, videos about Header or Global Wraps templates.
If you want to create a page template, in the template tab, when you click on Add New button, you need to choose a Page from the dropdown menu.
Then, when you create and populate it with elements, you can choose this template in the page edit.
2) I created a new page (Besupport test page) on your website, and I did not notice that it would be slow or freezing. However, we have plans to reconstruct BeBuilder Blocks shortly to improve its functionality and speed. For now, I suggest using BeBuilder Live.
Best regards
Hi,
if I do not use Bebuilder and use the normal edit. My website is is so slow that It is impossible to work. see gif: http://recordit.co/ElgKLNMMpj
We strongly suggest to use the BeBuilder Live because the BeBuilder Blocks (not visual) will not get any new features soon, but it will be still supported to be 100% sure working.
We tested your website on several of devices and it works properly, its not that slow like on your video and we are not able to recreate it.
Did you test it on other website or device?
Thanks