Website Fatal error
We are encountering the following error after editing a page. The whole website cannot be accessed as a result. dev.cosmopharm.eu
We are encountering the following error after editing a page. The whole website cannot be accessed as a result. dev.cosmopharm.eu
Comments
Hello,
What is your PHP Version? We suggest to use the PHP Version 7, it's the most stable one.
This kind of issue can appear because of the too old or too new php version.
Thanks
We already changed to PHP 7, and the error persist.
The issue is still present with versions 7.4, 8, 8.1
We cannot access the website with any of them.
Thank you.
Hi,
Please, download the newest version of Betheme from ThemeForest, and install it via FTP.
https://support.muffingroup.com/documentation/installation-updates/#installation-methods
If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Because it was an urgent matter, we restored a database backup before the error appeared. However, we did try the following:
Downgrading PHP.
Increasing Resources.
Deactivating all plugins.
Reactivating the theme.
Installing the theme via FTP.
Updating everything.
Reparing the database.
None of the above worked. Please note that we could not give any access to WordPress as the whole website, including all wp-admin pages were inacessible due to the error.
Please create a copy of your website (you can use the Duplicator plugin), and put it on a subdomain.
You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.
When you do it, update the Betheme to the newest version, and send us the WordPress dashboard and FTP access to it privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks