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can't login into wp

checkingdatacheckingdata
in Theme support

After buy the themes, installed themes and run the themes for a few days. Suddenly I couldn't log into wordpress.

Screen Shot 2022-11-05 at 7.20.16 PM.png
Screen Shot 2022-11-05 at 7.21.28 PM.png

I tried to increase the memory from cPanel but ti got the same result.

Comments

  • PhilPhil

    Hi,

    The problem is with the latest WP version (6.1) and the older BeTheme version.

    To fix that, you have to get into the FTP, remove the old directory of BeTheme and upload the latest one from the ThemeForest. After that, you will get your wp-admin to work correctly.

    Please be sure that you upload the most current theme files.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • checkingdatacheckingdata

    Hello Phil


    Did you mean to remove the old directory of BeThemes in the public_html/domainname.com/wp-content/themes such as the picture?

    Screen Shot 2022-11-07 at 6.53.09 PM.png

    Then upload the latest one from ThemeForest? Where I could get the latest version of that? To be honest this is my first time using BeThame and I totally confused because too many buttons.

    Screen Shot 2022-11-07 at 6.49.45 PM.png

    Did you mean to download the file from the download button such as in the picture above? At the very first time, I download the file from that and upload to my cPanel.

  • checkingdatacheckingdata

    Hi Phil,


    Please ignore my previous message. I found the way on https://support.muffingroup.com/documentation/installation-updates/#installation-methods.

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