Installation Stuck at database reset stage
Hi,
I purchased this Betheme today and the set up wizard is stuck at the database reset stage. I cannot select anything.
I cannot select “remove media from WP uploads”,
I cannot select ” I understand there is no undo”,
I cannot select “delete” and I cannot select “skip”.
I tried the process again and came out of the dashboard, logged out and tried again using Chrome browser but it did not work. I tried again using FireFox browser but it did not work.
Can you tell me what the issue is please?
Thanks
Comments
This is the second day that I am waiting for this issue to be fixed. Can I get some support please. All info including WP access details was sent via your contact form.
Hello,
Sorry, but you wrote your message during the weekend, and I could answer you.
However, I didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information:
Thanks
I am having same issue.
Just purchased today
I am having the same trouble just bought it and trying to get it installed and it is stuck on the same page
Console shows this error
Uncaught ReferenceError: $importer is not defined
bind http://54.170.3.137/wp-content/themes/betheme/functions/admin/setup/assets/setup.js?ver=26.6.1:2336
ready http://54.170.3.137/wp-content/themes/betheme/functions/admin/setup/assets/setup.js?ver=26.6.1:2388
<anonymous> http://54.170.3.137/wp-content/themes/betheme/functions/admin/setup/assets/setup.js?ver=26.6.1:2421
jQuery 2
Same issue!
Today we will release an update to fix it.
Please, wait for it, update your betheme, and you will be able to import Betheme again.
Best regards