Issue with Purchase Code
Hi there,
There was an issue of malware on a server that this Betheme website was originally built on. Because of that, we have moved the website build to another domain/webhost. We are no longer able to access the old domain due to that malware so we're also unable to deactivate the purchase code from there.
How can I apply the purchase code to the rebuilt website?
Comments
The old/original build was at:
https://blendmarketinggroup.com/clients/bellejohns/wp-admin/
The current one/no malware is now being built on https://bellejohns.rosegoldtarot.com/
Hello!
If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
Thanks
I have also a problem with this section...
but I'm on the same server and domain.... I have just reset my WordPress and now I have this issue... the folder is deleted and the domain is a temp domain just to see changes.... anyway, I also have used the tool that you (support ) have mentioned up and i got this...
The purchase code has not been used to register Betheme or the username does not match the purchase code.
I have resolve my problem, but with resetting all my webhost... please if you realize to find out what caused the problem tell me for future cases... thanks.
The license manager tool is only for checking which license keys are registered for which domain, and for deregistering them.
If you successfully deregister the license key from the domain where it was already used (the screenshot you attached), you should now register your license key in your WP dashboard in Betheme -> Dashboard.
Best regards