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I can't install the template plugins

kerlibmkerlibm
in General info & installation

I can't install the template plugins.

I've already asked the server to make the necessary settings, but it still doesn't allow the installation.

Can you help me please?


Thank you!

Captura de tela 2022-11-14 184106.png


Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm

    Hello, 


    ok, i sent a message.


    thank you!

  • kerlibmkerlibm

    i´m sorry, i forgot sending the ftp login.


    i sent a second e-mail with all the information.


    thank you.

  • PhilPhil

    I can see that you do not have a registered license key on that website.

    Please, register it, so I will be able to check the root cause properly.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm
    Captura de tela 2022-11-17 222905.png
    Captura de tela 2022-11-17 222940.jpg

    Hello,


    Yesterday I tried to update the template to the new version and a server error occurred. To get the admin working again, I published an old version that I had saved in my files. When I did that, I must have lost the configuration.


    It doesn't seem to make much sense, but it must have been because of that.


    this purchase code is already registered in that domain, follow the print below to confirm.


    I try to register again and it shows SSL error. If you check in the admin settings, you will notice that SSL is enabled and configured.


    Can you help me solve the problem please?

  • PhilPhil

    Please, head to the following link, and check if you have your SSL certificate set correctly on your website.

    [Links visible only for registered users]

    Moreover, please, check the following link:

    [Links visible only for registered users]


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm

    Hi!

    SSL is configured properly.


    Regarding cURL error 60. Could you really help me, not just send me links?

    I don't have the skills to solve this problem and my project has been stopped for several days because I can't use the template.

    I already bought and used this template several times and the first time this happens.


    You already have admin and FTP access. Could you help me please?

  • PhilPhil

    If your SSL is configured correctly, please, send your license key like previously through the contact form, so I will check the problem with registering it and move on to the rest of your problems.

    Remember to attach a link to this forum discussion.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm

    Hi!

    I sent the email

    Thank you!

  • PhilPhil

    Sorry, but neither dashboard access nor the FTP credentials you have sent are not working.

    image.png

    Did you ensure that they are working before sending them?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm

    Hi!

    Sorry about what happened.

    I reset the accesses, can you test again please?

  • PhilPhil

    It is corrected on your website, and you can install the plugins now.

    FYI for the test, I installed the Slider Revolution plugin, so if you do not need it, you can remove it.

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kerlibmkerlibm

    Thank you very much!

    In case of updating the template, is there a risk of the problem happening again?

  • PhilPhil

    It should not occur again.

    But if it will happen, or you will notice any other issue/bug, please, let me know as soon as possible.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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