If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
it was moved from shellterwood.be to shellterwood.com shellterwood.be does not contains a website anymore
but i have updated before, so i don't know what the problem can be but it will try your suggestion
thx
When you try it out, please let me know if it worked.
Thanks
Hi, i deregistered and registered and it worked