Hanging and long loading when trying to edit pages using Be editor.
I am facing an issue while editing any page using BeTheme editor.
I also need to know what is the best php version needed to run the theme faster ?
I am facing an issue while editing any page using BeTheme editor.
I also need to know what is the best php version needed to run the theme faster ?
Comments
Please check attached recorded video for better understanding
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
I followed the above steps but still facing same issue.
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Therefore, please make sure that the data you are sending are complete and correct.
Thanks
I already sent, please check it asap.
Sorry, I forgot to answer about the PHP version. Anything above version 7.0 will do the job.
Does the problem with the update button happen on all pages or particular ones?
Best regards
Does the problem with the update button happen on all pages or particular ones?
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Yes he problem with the update button happen on all pages.
Any update on the above issue ?
Sorry, I could not answer you because you wrote beyond my working time.
I still could not replicate that.
What OS and browser are you using?
Best regards
What OS and browser are you using?
Windows 11 Home 64-bit
Google Chrome, Opera, and Microsoft Edge.
I have updated Betheme on your website.
Please, check if the problem persists.
Thanks
Yes still the issue occurs on website.
Please check attached screenshot:
https://prnt.sc/rmVnts8al81V
I can't just keep this issue runs on my website with this slow response, if there is no valid resolution, I want to cancel the purchase and refund money.
Unfortunately, we could not replicate your problem on two different devices with either Firefox or Chrome.
What we noticed is that even your WP panel works really slowly, and our theme does not influence it. It means your server is not handling this, which could also cause your problem with builder.
Unfortunately, we cannot take responsibility for the server, and I can only recommend contacting your hosting provider regarding this issue.
If you want to request a refund, please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
Thanks