Content not copying correctly during export

livelinerz · February 2023

Hi,

I copied a section from one page to another and it doesn't copy one of the elements.

KIndly advise.

Thank you

Jeanie

Phil · February 2023

Hi,

Please, check the following link

https://support.muffingroup.com/faq/why-muffin-builder-content-does-not-save/

There you will find out how to handle this.

Thanks

livelinerz · February 2023

Hi, Phil,

Thank you for your reply.

The issue was not fixed after I did the following things.

I updated my config file to reflect this:

define( 'WP_MEMORY_LIMIT', '128M' );

define( 'WP_MAX_MEMORY_LIMIT', '256M' );

set_time_limit(360);

@ini_set( 'max_input_vars', 10000 );

PHP Version is 8.0

SUHOSIN extension is not installed

I turned off Opcache

I included my PHP options and updated some settings on there as well.

Kindly advise.

Thank you,

Jeanie

php-options.png

livelinerz · February 2023

Also, it's losing a whole section on my original page in the backend after I publish.

So if I return back to my edit view with BeBuilder I no longer see the section that was there prior to hitting the publish button.

Thank you.

livelinerz · February 2023

Lastly when the backend doesn't show on the frontend I get a message "An error occurred...,,,BeBuilder"

I wasn't able to read the whole error message.

Pablo · February 2023

Hey,

Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please make sure that the data you are sending are complete and correct.

Thanks

livelinerz · February 2023

Hi,

I filled out the contact form this morning as requested.

Pablo · February 2023

I tested it on few devices and browser, it works correctly, the section is copied and pasted without any issue, there is no missing elements.

You can check it on MfnTest page created on your website.

Can you test if it works on other browser? Maybe there is some browser extension which is causing that.

thanks

livelinerz · February 2023

Hi Pablo,

Can you try editing the homepage with bebuilder and on another tab editing reviews page with bebuilder.

Export a section from reviews page.

Then go to home page and import that section.

Once you update the home page the section you tried to import does not import. It will import a blank section.

Thanks.

Phil · February 2023

Hi,

You still have low max input vars on your server.

Please, contact your hosting provider, and ask them to correct that.

Best regards

livelinerz · June 2023

I have the wp-config with following:

@ini_set( 'max_input_vars', 10000 );

I also added a php.ini and I have the following in code:

upload_max_filesize = 64M

post_max_size = 64M

max_execution_time = 300

max_input_vars = 10000

System status is still showing it at 1000

Phil · June 2023

If it still shows an old value, you should contact the hosting provider to increase this.

Also, please update Betheme to the newest version, and recheck if you can update your page.

Best regards

Content not copying correctly during export

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