Only on one site I can't update to version 26.7.5
Hello, I have three sites that use BeTheme and only on one I can't update to version 26.7.5.
In all of them there was version 26.7.3 and they updated normally, but on blog.tecnospeed.com.br an error appears just saying that it was not possible to install the update.
Can someone help me?
Comments
Hi,
Can you show me this error message, please?
thanks
Update failed: The package cannot be installed.
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Okay it worked, thanks!