Bug in BeBuilder
Hello,
When I save "Update" in the BeBuilder, the whole page gets destroyed. Even if I try to roll back the page with another revision, it's inrepairable. I've managed to recreate the issue on several pages that has nothing to do with each other. It's easy to recreate, simply go to a page and hit Update. The browser is Firefox. I've tried to deactivate all plugins with no luck. I've recorded a film where it's easy to see the issue.
The server is LiteSpeed with PHP8.1. WP is version 6.1.1. BeTheme is version 26.7.2.1.
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Attached is the requested information.
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please make sure that the data you are sending are complete and correct.
Thanks
Allow an update on this please? Even the product of the product built on Bebuilder does not work in php8.0
I've now sent all the requested information through the form mentioned above.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure you send all the required information mentioned in the previous message.
Thanks
I've sent it again now.
Sorry, but the WP dashboard credentials you have sent are not working.
Please, send them again, but before, ensure that they are correct.
Thanks
Sorry, my bad. I pasted the wrong URL. I've sent the correct one now.
The page from your video has HTML tags placed incorrectly.
You need to review the elements where you placed HTML tags and correct them.
Best regards
Hello! Okey. Thank you. The page is inherited from another developer so I find it hard to figure out the way it's supposed to work. But, when I clean up the HTML in that column, the image block besides it dissapears. Maybee I should just redo the whole page. It seems broken.
Redoing this page could be a good idea. These tags cause many HTML errors, and fixing them might take longer than recreating this page.
Moreover, you can use elements and options that were not available before, like the Heading element, with which you will not have to worry about placing Headings tags in the Column Text element.
Best regards
Unfortunately, the bug is continuing. I've come a bit further in the investigation but the overall issue is exactly the same. I tried to do the exact same thing on the same site on two servers, and only one of them has the bug. I'm attaching three files: two HTML files where you can see how BeTheme is saving the corrupt page, and a summary of the server environments. Unfortunately, they are in Swedish, but I guess it's quite easy to understand. The headers "Gamla Servern / Old server" and "Nya servern / New server" indicate the old and new servers before and after migrating the page. What stands out is that the new server has an older version of the database client. Could that be an issue? Are there any PHP packages that are crucial?
I can see that this website differs from what you sent credentials to.
Can you attach a link to this page, please?
Thanks
Of cource, the link is https://oss.se. It's the same organization behind both websites.
Is it currently on the server where this problem appears or on the other one?
Can you send dashboard access to the version where this issue occurs, please?
Thanks
Yes! Is it safe to share it right here in the forum?
Right now, I'm trying to find a way to recreate the issue again. The thing is that when content where dynamically generated through JS with wp-json, the content broke and then I removed the component that did that, it worked again. The generated content is a simple div with an img så the content itself should not be the issue.
Please send it privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that.
Notice!
Please attach a link to this forum discussion.
Thanks