I updated today to BeTheme 26.8.31 and the woocommerce plugin widget side bar in not visible any more. Any advise please?
url test site - updated: test.athinarose.gr, password: Q7x6tr&#fc
url live site not updated yet: athinarose.gr
Can you tell me on which page you should have this sidebar, please?
All single product pages (Woocommerce).
I managed to include it in the shop page bit not in products pages.
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
I just send you access details thought the form. I forgot to include the WP login url witch is: https://test.athinarose.gr/log-wp-cosmetics
I wait for you prompt reply.
We need to investigate this deeper, and we will need access to your FTP access.
Please send it as you did with the WP dashboard. Remember to attach a link to this forum discussion.
I just send you ftp access to test.athinarose.gr through the form.
Any news on the matter please?
Because I have other e-Shops to update...
I logged in test.athinarose.gr today and I saw that you had erased the widget blocks about ''Fibo Search'' and ''Product Filter''.
I put them back and it works!!!
Can you please tell me what you changed exactly and where so I can do it to all my other e-shops?
Sorry for not answering. We have corrected it on the website you sent, and this fix will be included in the upcoming theme update. We will release an update next Monday if we do not encounter any obstacles.
So I just wait for the new BeTheme update before I proceed and update all my e-Shops?
There will be nothing else for me to do if I understood correctly?
That is right. We had to adjust a couple of things in the theme files to correct that, and this fix will also be in the update.
Hello again. Any news when the next update will be available?
We will release it today. 😉
I just upgraded to BeTheme 26.8.4 both my test.athinarose.gr we already discussed and you amended, but also my live site athinarose.gr and the problem with the single product woocommerce sidebar not showing still exists: ex: https://athinarose.gr/shop/etoima-proionta-kallyntika/alata-mpaniou/alata-mpaniou-set9/.
I made you a new WP account to https://athinarose.gr/log-wp-cosmetics/ with the same credentials as before for the test site.
I also made you a new ftp account to the root dir and I sent the credentials with the form. ''athinarose gr'' is in the httpdocs.
Please check and advise so I can update all my e-shops.
I tried to log in with the credentials you sent previously, but the following message appeared:
Can you send them again, please?
Sorry, but the ones you sent are not working either.
Did you check them?
Anyway I resent everything again. I checked them.... I am actually logged in both these credentials now.
We have corrected it on your main website. The culprit was different than on your test domain.
This fix will also be implemented in the upcoming update.
Sorry for the obstacles.
I guess I will wait again for the new BeTheme update before upgrading the rest of my e-Shops.
I just updated to the latest version and everything works fine.
You can close the ticket.
Great to see that.
Thank you for letting us know, and sorry for the obstacles once again.