Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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I have activated it, and now you can access Header Template.
Moreover, one of your plugins interferes with Header Builder. When I disabled all unsupported plugins, I was able to access the header template properly.
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Hi,
Do you edit your header with the Header Builder?
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hi,
Thanks for your message.
unfortunately it doesn't help. I do edit my header with the header builder.
I still get the error after turning off all the plugins en refreshing my cache.
Is there a way you can look in to it?
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks
This is the site: https://mysterybox-voetbalshirt.nl/
And another thing that is strange. When I click on templates in the dashboard under betheme, I get a wordpress error message.
Or could it possibly be due to elementor's plugins?
If you disabled them, and it did not help, I do not thing that they could be the root cause.
However, we didn't get any private message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you send all of the required information mentioned in the previous message.
Thanks
I sended an e-mail again.
In Theme options, you had templates deactivated.
I have activated it, and now you can access Header Template.
Moreover, one of your plugins interferes with Header Builder. When I disabled all unsupported plugins, I was able to access the header template properly.
Best regards