Slider Revolution disappeared and it is not possible to reinstall
When I updated my php and updated plugins, the Slide Revolution plugin disappeared from the plugins dashboard and from my website. When trying to install it again, it marks "Could not unzip the package. The plugin has no files". This same thing happens to me with BeCustom
Comments
Hi,
Can you tell me from what version to which did you update your PHP?
What version of WP and Betheme do you have?
Best regards
Thank you! The PHP updated it from version 7.0 to 7.4.
The Wordpress is version 6.2.2 and Bethemes 20.9.6.1.
I have not tried updating the theme, I don't know if this helps and if it does not delete information from my page?
I just tried to update the theme to version 27.0.7 and it also says "An error occurred while updating Platino10: Could not unzip the package. The package contains no files."
Updating the theme will not delete any information on your website, and it is recommended to keep the theme up to date.
Note that if you are unsure, you can always create a backup with the Duplicator plugin.
https://wordpress.org/plugins/duplicator/
If you will still have problems with it please send us your license key, the WordPress dashboard, and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
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Therefore, please make sure that the data you are sending are complete and correct.
Thanks
Hi! I already sent a message in contact and received an email where they told me to add a link here in this discussion. I do not know if it refers to a link on the website or if it is another topic, if you can guide me. If it is the website, it is this: https://www.platino10.com/
Thank you!
It refers to the discussion we are currently talking in, so the link is this one:
https://forum.muffingroup.com/betheme/discussion/69627/slider-revolution-disappeared-and-it-is-not-possible-to-reinstall#latest
Best regards
I have re-registered the license key on your website, and SR has been updated without any problems.
Now you should be able to update all plugins and Betheme.
Best regards
Excellent! Thank you so much. I was able to update and Slide Revolution appeared again. I really appreciate your support.
Always happy to help. ?
If you have any other questions or problems, feel free to ask.
Best regards