When im tried to login the backend its display a below message "There has been a critical error on this website. Please check your site admin email inbox for instructions." After i used the recovery mode from email. its successfully login. But displayed attached errors. and im not able to update the theme. When i click the resume button.Its displayed below error.
"Theme could not be resumed because it triggered a fatal error."
"Error: This theme failed to load properly and was paused within the admin backend."
Kindly review attached image and guide me to fix the issue as soon as possible
If the problem persists, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Comments
When im tried to login the backend its display a below message "There has been a critical error on this website. Please check your site admin email inbox for instructions." After i used the recovery mode from email. its successfully login. But displayed attached errors. and im not able to update the theme. When i click the resume button.Its displayed below error.
"Theme could not be resumed because it triggered a fatal error."
"Error: This theme failed to load properly and was paused within the admin backend."
Kindly review attached image and guide me to fix the issue as soon as possible
Hi,
Please download a fresh copy from ThemeForest, and try to install it.
https://support.muffingroup.com/documentation/installation-updates/
If the problem persists, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks
Thank you.i tried its not working well. I have sent the credentials in private form. Kinldy do the needful.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
I droped the email. And updated all the details in email. Kinldy do the needful.
Sorry, but the login credentials you sent do not work.
Can you check that and resend the WP dashboard access, please?
Thanks
I sent the credentials again. KIndly check your email inbox. Please fix it as soon as possible
I still cannot log in to your WP panel, and I receive the same message.
Can you send here the password only, please?
I will remove it as soon as I notice it.
Or you can create new credentials because I can see that they are the same as the previous ones you sent.
Thanks
Ok, this one worked (in a private message, your password contained " at the end ?).
We have corrected it. Please check it out now.
Best regards
Ok Kindly fix the issue.
One or more themes failed to load properly.
You can find more details and make changes on the Themes screen.
I do not see such a message in Appearance -> Themes of your website.
Anyway, please remove betheme packages beside the active one, and see if the problem persists.
Thanks