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Error installing update

stephpixelsstephpixels
in General info & installation

Hello,

I can't install the last update (27.1.1) I've got an error : L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier. / The archive could not be installed. This package contains no files.

Any idea ?

Thanks.

Comments

  • PhilPhil

    Hey,

    This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stephpixelsstephpixels

    Thanks

    But I can't use your license key manager, I always have the same error : The purchase code has not been used to register Betheme or the username does not match the purchase code.

    (I tried with the different licenses I bought )

    I d'ont know why ? I put the code on my txt file license and the name.

    And you right, for this particular site;  I first installed a development version on a sub-domain.

    But I removed the license when installing the final version of the site.

  • stephpixelsstephpixels

    Hello,

    Ok I solve the problem. Everything is fine.

    Thanks

  • PhilPhil

    Great to see that you handled it. Can you tell me how you proceeded with that?

    Also, is there anything else I can help you with?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stephpixelsstephpixels

    Hi,

    I checked that I had remove the license code on the subdomain (the dev website).

    On the real domain I removed the license and put it again. I was able to connect to your license checker and saw that the domain was activated.

    I couldn't check before the registered domains thinking that the username was the one associated with the licenses, but in fact it's the one for the themeforest account! : You should specify that for the Envato username ;-)


    After that the upgrade could perform well.

    Thanks for your support.

  • PhilPhil

    Thanks for the clarification. I will surely be helpful to others.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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