Updating error
When updating I get error
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
When updating I get error
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
When I check the licence key I get this error "The purchase code has not been used to register Betheme or the username does not match the purchase code." But it strange as this one I bought yesterday and it not used for any domain yet!
And when I try to deregister the old key that user company that created our website, it do not deregister, it always there and it's impossible to deregister it!!!
Please send us your license key and WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
https://www.estar.eu/
A completely different license key is registered on your Betheme -> Dashboard than the one you sent in a private message.
If the one you sent is supposed to be registered on your website, deregister the current one, and place this new one. Then update should work correctly.
Best regards
I wrot you a few messeges before
And when I try to deregister the old key that user company that created our website, it do not deregister, it always there and it's impossible to deregister it!!!
Sorry, my bad.
However, when I tried to fix this problem on your website, I noticed that you have low limits set on your server, and I could not process fixing. Please see the following article:
https://support.muffingroup.com/how-to/how-to-fix-the-link-you-followed-has-expired-error/
Follow the steps described in the article, and let me know when the limits are increased.
Thanks
Increased limits
Betheme updated and registered.
Please check it out.
Best regards
Thanks