BeCustom Error
Good day, I recently updated the BeCustom plugin on one of my sites and received a fatal error. Although currently I am able to access the admin dashboard I am unable to make any changes to the pages. Here are the details, please note being this is a public forum I have hidden some of the URL and path details for security reasons. We have deactivated the WooCommerce Payments plugin yet the problem persists. I have additional error details (stack trace, etc.) however I removed them from the thread due to the public nature of this forum. Please let me know if this info would help and I will share with you directly. Details below....
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WooCommerce Payments.
First, visit your website and check for any visible issues. Next, visit the page where the error was caught (URL hidden/post.php?post=55&action=mfn-live-builder) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
Comments
Hi,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Thanks for your assistance. I am working with my host to rule out and possible issues on that side. I will be back in touch soon, thanks again for your help.
The host determined that this is not an issue on their end, please check and advise. Details have been sent to you through the Envato contact portal, as requested. Thank you.
Sorry, but you did not attach a link to your website.
Can you send it here, please?
Thanks
I entered your website and checked if I could modify your pages, and some could be editable, but some were not. Anyway, I did not notice a fatal error.
I saw that you use Wordfence, which was blocking me from editing some pages. I proceeded steps from the article below, and I could edit all pages.
https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/
Can you check that, please?
Or are there any extra steps to reproduce this issue?
Best regards