Registering theme loops
Hi,
I try to register my new BeTheme website but when I click on register the circle keeps spinning and nothing happens. Can you help me? It happens here: https://redweblabs.nl/b&v/
See screenshot.
Best,
Redmar
Hi,
I try to register my new BeTheme website but when I click on register the circle keeps spinning and nothing happens. Can you help me? It happens here: https://redweblabs.nl/b&v/
See screenshot.
Best,
Redmar
Comments
Hi,
Please go to Betheme -> System status, and check if your server meets theme requirements.
If not, please contact the hosting provider and ask to correct that.
If not, please disable all of the plugins, and try again.
Best regards
Hi Phil,
Thanks for your reply. I checked it:
Server configuration
0 problems found
There are no plugins active, yet the problem stays. Do you have any other suggestions?
Best regards
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Thanks, done.
Sorry, I forgot to ask for the license key.
Can you send it as well, please?
Also, FTP credentials do not work. Can you double-check them, please?
Thanks
Hi Phil,
I've sent it. The FTP credentials are correct as far as I can tell. I rewrote the password with the one provided just to be sure.
Best,
Redmar