We can not deactivate theme to put new license in
We need to deactivate our theme to put a new license since 26.6.6
can someone help. no matter what we do it will not change
We need to deactivate our theme to put a new license since 26.6.6
can someone help. no matter what we do it will not change
Comments
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
hi sorry. the theme was installed by someone we no longer work with. and we cant deregister it anywhere
we would now like to register our own
Hi,
Please download the theme package from ThemeForest, replace the current one you have, and try to register your license key.
Thanks
how do i do this without losing all our data. is this easy?
Replacing the theme package does not cause data loss unless you modify your database.
Note that it is good to create a backup package before updating when you are unsure about updating the theme, plugin, or WordPress. I suggest the Duplicator plugin for that, as we never had problems with it.
https://wordpress.org/plugins/duplicator/
Best regards
done! i will now do another ticket for the next issue