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Laptop breakpoint

laurentrenaudsiteweblaurentrenaudsiteweb
in BeBuilder

Hi,

all my clients' sites where I use betheme have the content of their pages which are duplicated at the "laptop breakpoint" level. I'm sharing with you some images and links to sites where you just need to put yourself in laptop breakpoint to see the problem. This appear on all pages..

Thanks for your help

image.png


image.png
image.png
https://naturopathe-alexandratrey.fr/
https://anbassa.fr/


Comments

  • PhilPhil

    Hi,

    Try the following: open these sections options check and uncheck the laptop view.

    obraz.png

    Best regards

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  • laurentrenaudsiteweblaurentrenaudsiteweb

    This is clearly a bug,

    My sections are by default hidden in this resolution, I show you a screenshot of the responsive parameters of one of my sections which is displayed twice, you see that the laptop is not selected by default. I have to activate and deactivate it so that it hides well. If I only had to do one page it wouldn't be a problem, but I have lots of websites running with betheme, all of them have this problem and I'm going to have to redo all the pages..


    Could you fix the problem in a theme update?


    Best regards

    image.png


  • PhilPhil

    I have passed it to the dev team, and we will take a closer look at this.


    Best regards

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  • laurentrenaudsiteweblaurentrenaudsiteweb

    thanks a lot !


    Best regards

  • PhilPhil

    Can you send us your login credentials, please? We prepared a correction, but we wanted to ensure it works properly on your website.

    If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

    Notice!

    Please attach a link to this forum discussion.

    Please ensure that the data you send are complete and correct.

    Thanks

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  • laurentrenaudsiteweblaurentrenaudsiteweb

    Sure,

    Its done !


    Thank you very much for what you do,


    Best regards

  • PhilPhil

    I received your message, but the account you sent access to has limited rights.

    Please update this user privileges to have admin rights.


    Thanks

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  • laurentrenaudsiteweblaurentrenaudsiteweb

    I didn't understand your request, I thought you were talking about my technical support license. I sent you an email, please ignore it.

    The account that I gave you has admin rights, for confidentiality reasons, I cannot give you access to the woocommerce part. I enabled everything else. Tell me if it's okay now,

    Best regards

  • PhilPhil

    Unfortunately, I need to ask you for one more thing, which is access to the database.

    For safety reasons, we wanted to create a backup of your website with the Duplicator plugin but it does not work on your website, sadly.

    With about 50 plugins you have, we are afraid that something might go not as we expect.

    Or maybe if you have backups already created just in case, we can proceed on the live website without creating a backup.


    Best regards

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  • laurentrenaudsiteweblaurentrenaudsiteweb
    edited October 2023

    I understand and I trust you.

    I am sending you access to the database by private message.

    I just made a backup of the database and I can recover the entire site if necessary, but try not to crash it please.

    I have a question, will there be a theme update with a fix for this problem so that I can do it on my other sites as well?

    I thank you for everything

  • PhilPhil

    Everything seems to work properly.

    In Betheme -> Tools, you can find an option we added that corrects that.

    image.png

    It will be also available in the upcoming update, as we confirmed that it works as it should.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • laurentrenaudsiteweblaurentrenaudsiteweb

    Thanks a lot for your work !

    Best regards

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