Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
1) If you are unsure about the update, you can always create a website backup with the Duplicator plugin. Anyway, creating regular backups is a very good habit.
If you encounter any issues or problems, please report them to us as soon as you notice, but keeping theme up-to-date is essential for security reasons, and to fix issues just like this one.
2) So, did you handle what you referred to with the screenshot? Is everything fine now?
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Comments
Hi,
Where are you changing this border?
Can you attach another screenshot showing the whole BeBuilder panel, please?
Also, did you try disabling your plugins, especially the caching ones? If not, please do that and check if none of them causes this issue.
Thanks
Hello,
I remove the cache and take a new screenshot
regards
VIncent
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I sent my FTP details and WOrdpress logins
You did not have the newest version of Betheme installed.
We have updated it, and the border works correctly.
Best regards
Thank you,
I am always afraid of the updates. Last time BE builder did not work. But thank you so much, the border is working.
And now, I just realized that all avatars have been removed, do you know how can i get them back?
Regards
Vincent
Ah no sorry, i have access to the avatar :-)
We can close the ticket, I really enjoy the support, it is fast and quick resolution
1) If you are unsure about the update, you can always create a website backup with the Duplicator plugin. Anyway, creating regular backups is a very good habit.
If you encounter any issues or problems, please report them to us as soon as you notice, but keeping theme up-to-date is essential for security reasons, and to fix issues just like this one.
2) So, did you handle what you referred to with the screenshot? Is everything fine now?
Best regards