Error in bebuilder
Hi, when I go to edit whit bebuilder to make changes the server gives me an error but only on the homepage, then after a while half the page is deleted, I have already restored 2 times and at the moment I can't make changes because it won't let me use the builder.
The site is phisiolab.it
The provider says it's a theme problem, urgent, thanks
Comments
Hi, please i need answers.
Hi,
Sorry, but you wrote beyond my working time, so I could not answer you.
Do you use custom HTML on your home page?
Most likely, some unclosed tag causes this issue.
If you checked all HTML tags and they are placed and closed correctly, please share your PHPINFO file with us.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
http://phisiolab.it/phpinfo.php
https://www.phisiolab.it/phpinfo.php
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
In the meantime, please also contact your hosting provider and ask to increase the max_input_vars to 5000.
Best regards
Sent
When I opened your home page, the 500 error appears.
As soon as I disable Slider Revolution, FooBox Image Lightbox, and FooGallery, the builder loads correctly.
I am unsure if it is what you referred to in your first message, but to check it further, we need you to send FTP access also.
Please do it as previously with WP Dashboard, and remember to attach a link to this forum discussion.
Thanks
Sent ftp access
I use a lot the plugin Slider Revolution, FooBox Image Lightbox, and FooGallery and i need the builder work with these plugin activated
News?
We are investigating this. As soon as we find anything, we will let you know.
Best regards
Thanks
We cannot enable error logs (your server probably blocks it), preventing us from properly checking this issue.
We need you to contact your server administrator to enable it on your server.
Best regards
Ok, i contact the server