Problem with duplicated images using BeBuilder

deracinato · January 2

Hi and happy new year. It's about a couple of weeks I can't add content to my site (www.sofiagangi.it). Every time I upload an image to BeBuilder it is immediately duplicated and the error you see in the screenshots below appears. No problems with the text. I've also tried to increase the php version but it works only with 7.4...8.0 seems too much and more errors appear. I've also tried turning off all the plugins...but it was useless.

Here are a couple of screenshots:

Could you kindly help me? Thank you.

Phil · January 2

Hey,

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

Phil · January 2

I checked your webstie, and everything seems to work fine.

Are there any extra steps to reproduce this issue?

Best regards

deracinato · January 2

Hi Phil, thanks for answering. Please try to follow these steps:

1) go to Portfolio and edit with BeBuilder the first content

2) go down to the first photo gallery and try to change a photo, choosing a random one from the media

A series of code errors should appear, together with the two identical photos of the chosen one in step 2.

Hope it helps. I can also record a video if you want.

Phil · January 3

Ok, I found this issue, but the FTP access you sent is not working, unfortunately.

Please send another private message with FTP access, but ensure that it is correct.

Thanks

deracinato · January 3

Hi, sorry, please try the previous credentials I sent, now they should work.

Phil · January 4

Sadly, it still does not work:

Best regards

deracinato · January 4

Hi Phil, ok, I've found the problem: please add the @[sitename].it after the userID and it'll work.

Phil · January 5

Are you sure that the password that you sent is correct for this account?

Can you please send another private message with verified credentials?

Thanks!

deracinato · January 5

Hi again, check the private messages please, I sent you the verified credentials. Thank you.

Phil · January 5

Alright, now the access you sent is working, and we corrected that. Can you confirm that, please?

Thanks

deracinato · January 9

Hi Phil, thank you, no more duplicated images so far. Unfortunately, after the fix, on the mobile version the logo on the homepage is...quadrupled! Also, there are huge icons and the whole layout seems messed up. Please get a look to the attachments, thank you.

sofImmagine14.jpg

screencapture-responsivetesttool-2024-01-09-09_24_25.pdf

deracinato · January 9

Just one thing: purging cache seems to fix the issue, but after a while it comes back.

Phil · January 9

Do you have some caching plugin?

Can you check if the problem persists if you disable it for a while?

Best regards

deracinato · January 21

https://forum.muffingroup.com/betheme/discussion/comment/247082#Comment_247082

Hi again Phil, after a few days, the first issue (duplicated images) appeared again on the same page :(

By the way, I disabled the cache plugin and the other issue on mobile disappeared.

2024-01-21 15_38_07-BeBuilder.png

Albert · January 22

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

Problem with duplicated images using BeBuilder

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