BeBuilder crashes on wordpress.com-site

Comments

• Phil

  November 2023

  Hello,

  Please turn off all of the plugins, refresh your cache, and check if the problem persists.

  Moreover, if you use a child theme, switch to parent, and recheck it.

  If this will not help please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 3

  Hi,

  i turned off all plugins. The problem still exist.

  I send you data via contact form.

  
  

  regards,

  Holger
• Phil

  January 3

  I have checked your website, and the pages open and update correctly.

  

  Are there any extra steps to reproduce that issue, or does it happen on particular pages?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 3

  Hi,

  no page and no post works for me with the bebuilder.

  I tested with edge and chrome for windows 11
• Phil

  January 4

  I checked it with Firefox and Chrome (Windows 11), and on both, it loads without any problems.

  Can you describe all the steps you do, please? Maybe I am missing something.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 4

  This is the source-code of the blank page.

  Maybe there is a pop-up problem on my devices???

  I used tor-browser, and it works...

  source_code_edge_windows11.txt

  
  
• Phil

  January 4

  Unfortunately, this source code does not say anything to me.

  What about the steps you proceed? Can you describe them to me?

  Can you check that on another device as well?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 8

  Hi,

  same problem at another device. Same Howntown...

  My steps:

  List all pages, choose 1 page, click "use bebuilder" - error!

  spooky...
• Phil

  January 9

  To your media library, I put a video showing my steps:

  

  Can you check that, please?

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 9

  Ok, i think i found the problem:

  I had the standard-view of wordpress.com. After changing to classic-view it works.

  Maybe you can check standard-view and have a look for an error at your device.

  regards,

  Holger

  

  

  
  
• Phil

  January 9

  We have made some modifications to your website.

  Please check it out now.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 10

  Thanks,

  it now works with both views.

  
  

  thx!
• hollosch

  January 10

  After updating the theme, the problem with the standard-view is back...

  regards
• Phil

  January 10

  We modified the theme files. An update erased these changes.

  Anyway, this fix will be implemented in the next update, so please wait for it.

  As a workaround, please use classic view or open BeBuilder in a new window.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• hollosch

  January 10

  ok, thanks!

  Sorry!