Issue with Product Images and Cart Functionality
We're experiencing an issue where newly created products images don't appear on the product page, even though the image is present and visible when zoomed in or opened in a new tab. Additionally, we're unable to add these products to the cart.
Similarly, some of the thumbnail images for related products are disappearing. We'd appreciate your assistance in resolving these issues.
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hello,
Here is the link of a new product: https://www.oshia.ch/shop/coffret-sunset-lover-2/
And the print.
Thank you.
There is something wrong with the styles on your website.
Do you perform any actions on your website at the moment? Or maybe one of your plugins might cause it?
Best regards
No, I didn not performed any action. That only occurs on Chrome, on Mozilla it works fine
I am checking that on Firefox.
Also, now, when I try to enter your link, it shows me this:
Best regards
Hello, I've disabled all plugins except Woocommerce, activated a default WP theme and the issue still persists. So I do not think that it is relative to any of the other plugins. The problem appeared on the website right after the update of the WP version.
See the prints attached.
As the website is live and receiving orders, I had to reactivate the plugins and the Betheme.
What might be th eissue?
If the same thing happens with another theme, it means that it is not a Betheme issue either.
You should rather contact WooCommerce support instead.
Best regards
Ok, thank you
Hello,
Still having issues, the website is not working properly, the images disappear, the search do not work, .....
I've enable the debug and this is the errors I've got:
[21-Jan-2024 03:10:18 UTC] PHP Deprecated: trim(): Passing null to parameter #1 ($string) of type string is deprecated in phar:///opt/clwpos/wp-cli/vendor/mustache/mustache/src/Mustache/Tokenizer.php on line 110 [21-Jan-2024 21:27:23 UTC] PHP Deprecated: Creation of dynamic property WP_CLI\Dispatcher\CompositeCommand::$longdesc is deprecated in phar:///opt/clwpos/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CompositeCommand.php on line 38 [21-Jan-2024 21:27:23 UTC] PHP Deprecated: Creation of dynamic property WP_CLI\Dispatcher\Subcommand::$longdesc is deprecated in phar:///opt/clwpos/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CompositeCommand.php on line 38 [21-Jan-2024 21:29:03 UTC] WordPress database error MySQL server has gone away for query SELECT option_value FROM wptd_options WHERE option_name = 'health-check-default-theme' LIMIT 1 made by include('phar:///opt/clwpos/wp-cli/php/boot-phar.php'), include('phar:///opt/clwpos/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php'), WP_CLI\bootstrap, WP_CLI\Bootstrap\LaunchRunner->process, WP_CLI\Runner->start, WP_CLI\Runner->load_wordpress, require('wp-settings.php'), include_once('/mu-plugins/health-check-troubleshooting-mode.php'), Health_Check_Troubleshooting_MU->__construct, Health_Check_Troubleshooting_MU->init, Health_Check_Troubleshooting_MU->load_options, get_optionIn order to see if the issues where with the PHP version, I've tried to update to PHP 8.2 EA but the website stopped working.
Thanks.
Hi,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hello, here is a small video with the issue: https://drive.google.com/file/d/1VPGu_oY5Bt0CWKCLEtgSqaPImS2k5XB_/view?usp=drive_link
Check this product: https://www.oshia.ch/shop/coffret-sunset-lover/
If you don't want to send access I have asked for, all I can recommend here is to disable all 3rd party plugins. Also, disable any caches like Cloudflare. If you look on the screenshot below, you will see that images you refer to, doesn't even exist.
Also, just check another screenshot to see how many bugs related with 3rd party plugins you have. This has completely nothing to with the Betheme.
Hello, I've already sent the access to the WP admin and the FTP. I did it via Themeforest private message as requested.
Our support team have responded on your message yesterday. So, if you have any further questions, please respond on that private message.