Compatibility Issue Between YITH WooCommerce Gift Cards Plugin and BeTheme Version 27.3.3
Hello, BeTheme team,
We would like to inform you about a compatibility issue we have identified between the "YITH WooCommerce Gift Cards" plugin in its version 4.8.0 and the BeTheme in its version 27.3.3. The problem occurs when purchasing a gift card; another gift card is added, or one appears with a zero price, and this happens on two different sites we own. It is important to note that this situation does not occur with the previous version of BeTheme, version 27.2.10.
We appreciate your attention to this matter and look forward to a prompt solution.
Greetings.
Comments
Hi,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
We received your private message, but we could not get through this page:
Can you disable it briefly so we can correct that, please?
Best regards
Hi,
I'm testing this plugin, and I have the same issue. Is there a (temporary) solution for this?
https://shop.thediamondfrequency.com/product/gift-card-birthday/
Greetings
Hey @moonfaey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I received your message, but the login credentials you have sent do not work.
Please check that.
Thanks
Hi @Phil,
has been deactivated.
Greetings
@manager-teamq,
After a troubleshooting process we figured out that it is related to this option:
After we disabled it, the problem did not occur anymore.
However, I must inform you that during the troubleshooting process, your header changed even though I only switched themes for a test and deactivated one plugin for a while and unfortunately I could not find where you had this header created and assigned, so I could not reassign it.
@moonfaey,
Just like above, please go to WooCommerce -> Settings -> Products, and disable AJAX option.
Best regards
It works, thank you so much!
Greetings
Hi @Phil,
it has worked for the other site, but in this https://barbaraswelt.teamq.biz/shop/gutscheine/geschenkgutschein-25-euro-prueba/ it keeps giving me errors, it only selects the quantity of 25, even when I choose another value.
Thank you for your prompt response.
This page is password-protected, so I could not enter it.
Can you send the password to it, please?
However, before that, please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
@Phil thank you so much!
Greetings