I am facing issues in my theme.

pckeycallout · February 22

Hi,

I hope you guys are fine. Basically, I was facing some issues with my website https://big-shotter-fireworks.co.uk/. I share these issues with you and please resolve the issues ASAP.

Here are the issues:

When I open Appearance -> Widgets. It shows me these errors https://drive.google.com/file/d/19BU-Y5IiUhB9Uo7HsfoGt7psCW-sTsqs/view?usp=sharing. Please fix these errors.
The lost Password page is not working when i click on the My Account Button in the Menu. https://drive.google.com/file/d/1u8Lpm13G0RyS6TITUfPrfq9QyA6NpFEk/view?usp=sharing
On the Check Out page, there is an option to add a coupon code which is messed up. https://drive.google.com/file/d/1O0NBE78Zhe5PTOeZuodBMSKUKx5sgcig/view?usp=sharing

Also, check the theme and plugin updates, I am not doing it by myself because I am not sure whether the updation will effect the theme or not. Please do these things ASAP.

Thanks

Phil · February 22

Hi,

1) You probably have some older widgets. Please install the Classic Widgets plugin. https://wordpress.org/plugins/classic-widgets/

2) Please switch to another theme, like Twenty Twenty-Four, and check if the same thing happens then. When you do it, please let me know about the results.

3) Did you remove the coupon field from the checkout? I do not see it.

Best regards

pckeycallout · February 23

let me know if I give you WordPress credentials in private to resolve these issues.

pckeycallout · February 23

Hi,

The widget point is resolved.
I changed the theme with twenty-twenty-three three and then I checked the lost password page it goes to another page but there is no option for changing the password. https://drive.google.com/file/d/1tE5kcq2tTIeTyEwo_nzRlML4u_FpSGav/view?usp=sharing
I have an update for Betheme, will it mess up my structure if I update it?
Now check the coupon field on the checkout page.
There is one more issue with the checkout page, the returning customer login is also messed up. please check it https://drive.google.com/file/d/1qQhlm1gofvAF9mdxa_vGwqkHBzsqxP4U/view?usp=sharing

Note: Please let me know if I give you my WordPress dashboard details then can you do it for me?

Phil · February 23

2) There has to be something wrong with your WooCommerce configuration. I suggest contacting WooCommerce support.

3) No, it will not mess up anything unless you make some files and style modifications.

4, 5) Did you put these there as some widgets? I activated it via WooCommerce settings, and it looks like this to me.

I checked the HTML construction of both, and yours differs from what I have.

Best regards

pckeycallout · February 23

can i give you my WordPress dashboard details, i am not getting your point and that's why i purchased the support again to resolve my issues.

Phil · February 23

Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check this out.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

pckeycallout · March 5

hi i have submitted information please check

thanks

Phil · March 5

Please check it out now.

Best regards

pckeycallout · March 6

hi forget password is not working

https://drive.google.com/file/d/1tE5kcq2tTIeTyEwo_nzRlML4u_FpSGav/view

https://big-shotter-fireworks.co.uk/my-account/

lost your password please check this/

Thanks

Phil · March 6

As I mentioned before, it does not work with another theme and is not a Betheme issue, so you must contact WooCommerce support.

Best regards

I am facing issues in my theme.

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