Can't install icomoon icons/fonts
Hello there,
Currently I can't add custom icons to the theme. I have generated my zip file through Icomoon as described here, but I keep getting the error "This is not the Icomoon zip file. Please try again". A screenshot and the icomoon zip file are attached below.
Website link: https://dremadhamza.clinic/
Wordpress Version: 5.8.1
BeTheme Version: 25.0.4
Note: the website is hosted on WordPress.com servers
Comments
Hello,
Please, try to change the file name to icomoon.zip and check if you can upload your icons then.
Thanks
still the same problem
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Sorry, but the login credentials you have sent are not working.
Can you create new ones and resend them, please? But please, ensure that they are corrent.
Thanks
Dear support, could this problem been fixed?
I have the exact same problem, followed the instructions and even named the file as above.
Thank you
Hey @christsche,
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
이 문제를 해결할 수 있습니까?
나도 똑같은 문제가 있으며 지침을 따르고 위와 같이 파일 이름을 지정했습니다.
감사합니다
Sorry, but we provide this forum in English only.
Please, rewrite your message in English.
Thanks
Hi,
I have the same problem:
I will send you dashboard acces privately thru the contact form.
Kind, Daniel
Hi @ideje,
Can you also send your FTP access, please?
Moreover, please, contact your hosting provider and ask to look at the logs if there are no errors related to icon upload.
Thanks
@ideje,
I have checked the folder where the icons should be placed, and it is empty.
Most probably they are blocked by your server. Please, contact your hosting provider, and ask to look at the server logs what block them, and to resolve this issue.
Thanks
Which folder should this be?
Kind, Daniel
It is /wp-content/uploads/betheme/icons.
Best regards
Will it work if I unzip the Icomoon zip and upload all the files to this folder via FTP?
Unfortunately, it will not work this way.
To work properly they need to be uploaded through the dashboard.
Best regards
Hello,
the problem was not in the 777 rights, but in the Betheme, because the requirement to load the icons define (FS_METHOD ',' direct ') ;. Without this, the matter does not work. We have a setting on the define server ('FS_METHOD', 'ftpext') ;.
Best
We use the same functions as in the WP.
If you want to change it, you can locate it in functions/admin/class-mfn-helper.php.
Remember that is best to use a child theme for such modifications.
Thanks
Make sure you're using the same prefix in WP as in iconmoon