betheme - woocommerce - card
Hello when I try to add a product in the card and then to open the card to check out, the card does not keep the product. It shows that it was added when I click "add to card" but then when I open the card page its empty. Can you please help?
Comments
Hello,
Please turn off all of the plugins (except WooCommerce), refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Anyway when I checked your website everything worked correctly.
Thanks
I did as you suggested, deleted all cookies as well, now it only saves one product on the card.
If I try to add another one it does not saves it in card. Also does not remove the one product from card if I try to delete.
Can you please check and suggest what else could be causing this issue?
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks
ok sent, thanks
I have disabled all plugins except WooCommerce, and it works correctly.
See the following video.
Thanks
Hello please check again, also disabled all plugins but still has the same problem. please see video
Can you please check that with another browser?
Does it also happen when you are not logged in?
I have rechecked that with another browser (Chrome) without logging into your WP dashboard, and everything you showed on the video works without any issues for me.
Best regards
just tried with Edge, same problem as well. I can send video if you wish.
No need for additional video.
Please open the browser console while adding the product and check if you see any errors there. If so, please send us a screenshot showing this error.
Thanks
Hello, when I click add to card this violation message appears
Please contact your hosting provider and ask if you have any caching tools enabled on your server.
If yes, ask to disable them and see if the problem persists.
Moreover, you can see if the same thing happens with other theme like Twenty Twenty-Four.
Best regards
Other themes also had same problem, I re-installed everything from scratch and now its working as it should
thank you for your support
I am always happy to help.
Best regards