BeBuilder Template gets stuck on "Loading page Content"
The BeBuilder templates are getting stuck on "Loading page content". Everything is up to date and i have tried disabling all plugins. HELP!
The BeBuilder templates are getting stuck on "Loading page content". Everything is up to date and i have tried disabling all plugins. HELP!
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This is the error I can see in the browser:
Uncaught TypeError: iframe.window.jQuery is not a function
at Object.init (scripts.js?ver=1713992059:2942:23)
at iframeReady (scripts.js?ver=1713992059:1128:24)
at Object.init (scripts.js?ver=1713992059:572:5)
at HTMLIFrameElement.<anonymous> (scripts.js?ver=1713992059:16455:22)
at HTMLIFrameElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
Hi,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Access has been sent.
I am having the same issue after the last update, but my screen is getting stuck only on "Popup" templates, I have checked and verified that my Pages, Header and Footer are working fine when opening up with BeBuilder, it's only Popup which are getting stuck on the "Loading Page Content" screen.
I have also sent the access via the said form.
@partekitsolutions,
We have received your private message, but the FTP you sent is not working. Can you resend it, please?
@mfq000,
We have corrected it on your website, please check it out.
This fix will be also included in the upcoming update.
Best regards
I will resend it.
Can you please explain what is causing the issue? Is it something I can fix on my end?
Going back and forth, waiting 24 hours for support isn't ideal during development. Please advise.
Also, when is the next update?
We must check the files to locate the culprit, so there is nothing you can do on your end, unfortunately.
It is already available. Please update Betheme, and check if it resolves your issue as well.
Thanks
Just resent FTP.
Updating the theme resolved the issue.
Thanks for the update, though the Popup is now opening with BeBuilder, but now there are two bugs:
You better fix this issue once and for all, figure out what went wrong with the 27.4 update, the 27.4.1 update didn't completely fix the issue yet.
I forgot to add the screenshots in the previous reply
Sorry for all the obstacles.
As soon as possible we will take a look at this, and correct these problems.
Best regards