Please contact your hosting provider and ask to increase max input time to at least 180.
If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
The IP addresses of my website hosting server ping forum.muffingroup.com and themes.muffingroup.com can be connected normally. Is the content download server IP address 104.26.10.24 and 104.26.11.24? If not, please provide it to me. Thanks.
If you don't provide me with an IP address, how can I communicate with the hosting server provider and ask him to open the connection to the content download server for me?
Comments
Hello,
Please share with us your PHPINFO file.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
OK,Thanks
phpinfo.php URL:https://chanpin.szlogic.net/phpinfo.php
Please contact your hosting provider and ask to increase max input time to at least 180.
If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I tried changing max_input_time to 180 and 1000 but still couldn't finish installing the content
I have sent the server address and the account number and password to access the service through the contact form, please check.
Sorry, but you send an incomplete message. You did not attach WP dashboard credentials.
Moreover, you sent access to the hosting panel, not FTP access, and the hosting panel is in Chinese, which I do not understand, unfortunately.
Please send another message with complete data and attach FTP access, not the hosting panel.
Thanks
I have resent the FTP access information, please check it, thank you
Your server blocks connection to ours and pre-built website cannot be installed because of that.
You must contact your hosting provider to correct that.
Best regards
Please provide me with the server IP address or URL of your pre-built website and the port that needs to be opened, thank you.
email：[email protected]
The IP addresses of my website hosting server ping forum.muffingroup.com and themes.muffingroup.com can be connected normally. Is the content download server IP address 104.26.10.24 and 104.26.11.24? If not, please provide it to me. Thanks.
We cannot provide the IP address.
However, your hosting provider should handle this without IP address.
Best regards
If you don't provide me with an IP address, how can I communicate with the hosting server provider and ask him to open the connection to the content download server for me?
I can't use the theme now, can I apply for a refund?
From the server logs the hosting provider should be able to recognise what is wrong and correct that.
About the refound please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
Thanks