Moved website to another server - register again
Hi there!
Hi deregistered my theme after moving the site to another server. Deregistration was successful but where can I register the theme on the new site? Backend Dashboard site is empty...
Thanks!
Best regards
Jürgen
Comments
Hello,
Please see the following link:
https://support.muffingroup.com/documentation/installation-updates/#theme-registration
Best regards
Hi! My dashboard is completely empty...
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
One of your plugins is the root cause.
I have disabled all of them, and the dashboard shows correctly.
Best regards
Thanks. But it should work with a theme the muffin group made? The issue is caused by the plugin "BeCustom"
That is unexpected. I tried to recheck it, but the login credentials you sent are not working anymore.
Did you remove this user already?
Best regards
Hi. Yes, I already deleted the user. When I activate BeCustom the dashboard is empty. Deactivate BeCutsom: Everything is shown...
Can you please send the login credentials again, with the FTP access (last time you did not attach FTP)?
Thanks